Managed IT Services

Keep your IT infrastructure stable and scalable with Molathati

Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.

One Team for All Your IT Tasks

An MSP for companies with complex and dynamic infrastructures, Molathati can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

Take a closer look at IT components we manage

Hardware

  • Desktops
  • Laptops
  • Mobile Devices
  • IoT Devices

Software

  • Custom applications
  • SaaS applications
  • Cloud applications

Networks

  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers

Data Storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

Security tools

  • Firewalls
  • SIEM
  • IAM
  • Network Security Monitoring tools
  • Antivirus

Software development infrastructure

  • Development and testing environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management systems

Managed IT Services Molathati Delivers

We plan a scope of managed IT services individually for each client.

IT infrastructure assessment

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified problems.
  • IT infrastructure cost optimization.
  • IoT devices

IT infrastructure monitoring 24/7

  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain the infrastructure productivity.
  • Outsourced Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

  • L1 help desk – resolution of user issues.
  • L2 help desk – resolution of technical issues that don’t require code changes.
  • L3 help desk – resolution of technical issues at the code level.

Cloud management

  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.

Managed application services

  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, re-architecting, redesign).
  • Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.

Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

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